Froogal is a Digital Loyalty program, which means that customer is sticking to the supplier on certain grounds though he may be having other options also. Customer Loyalty is when a supplier receivesthe ultimate reward for his efforts.
Froogal helps you identify who are your consistently loyal, regular customers etc. And improve the customer retention rate through an automated reward/loyalty.
Froogal gives you the power to create incredible loyalty with easy to use loyalty management tools designed for multi unit locations. Loyal customers spend more, visit more, and talk about your brand more than your average guests. We help you Strengthen relationships, create rich customer profiles, and have a system that predictably produces sales.
Customers are notified regarding rewards through SMSs and Emails to make them aware of what they have and make them come to your outlet to redeem!
Customer loyalty programs operate based on the well-founded notion that it is less expensive to keep a current customer than to find a new one. Providing rewards in the form of points, cash back,and discounts on merchandise can help achieve that goal.
Changes in modern customer loyalty can be seen as an outcome of digital transformation, with more services than ever made convenient and easily accessible online. However, today’s customer often takes greater advantage of these online opportunities than the companies themselves, leading to today’s drop in customer loyalty. One of the largest factors in constantly shifting customer loyalty in the digital age is customer experience. Studies show that while pricing and quality of products may play a part in why a customer chooses one company over another.
customer experience (CX) is the most important aspect in his or her choice. Customers will tie your brand to the customer experience you provide. Should you offer a great experience, customers will attach positive feelings to your brand, but provide poor experiences and these failings will be tied to the brand instead.
In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless amount of information about your business, and research shows that they’re ready and willing to stop dating around and stick with companies who go above and beyond to create a fantastic customer experience.Customer loyalty can be said to have occurred if people choose to use a particular shop or buy one particular product, rather than use other shops or buy products made by other companies. Customers exhibit customer loyalty when they consistently purchase a certain product or brand over an extended period of time.