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Developing Your Customer Core Values-Business Process Outsourcing

February 11, 2019 | Posted in Business

Consumer research for identifying the satisfaction indices at anywhere always points out the underlying importance for meeting customer core values for high customer satisfaction. Many companies do not meet the customer needs and it results in losing customer loyalty very fast. All activities whether it is a strategy for brand alignment, or channel management or …

The upcoming of BPO (Business Process Outsourcing) Industry in India

February 9, 2019 | Posted in Business

In the recent times, India has emerged to be one of the hot destinations for the call centres in India. Well, the success credited to the BPO industries is all due to the fact that India has large availability of resources; with hard- working and diligent efforts put in by skilled people. Further, it’s a …

What is the future of BPO and outsourcing industry in India?

August 11, 2018 | Posted in Business

In the recent years, India has occupied the superior slot in Business Process Outsourcing. The unfathomable success rate is due to the fact that there is availability of resources required in this field. For nearly the past two decades, Business Process Outsourcing has been catering to a number of industries including Insurance, Retail, Banking and …

Critical Moments in the Call Center Services in India

July 25, 2018 | Posted in Business

An experienced call center support services’ agent knows that sales at the end of the day do not come from a customer’s logical evaluation of a product’s features, benefits, and advantages. They know that most people make decisions based on emotions and then use logic to justify those decisions, especially in India. Call centers in …

Face-to-face and telephone ethics to be followed in Call Centers

July 25, 2018 | Posted in Business

The demand for call centers in India is rising, one of the reasons being that the call center solutions present in India can provide labor at cheap rates which in turn makes call center rates, very competitive. Domestic Call centers in Delhi, Mumbai, Pune, Bangalore and many other locations have been increasing. Call center services …

KPO vs BPO: Difference between KPO and BPO

June 4, 2018 | Posted in Business

Outsourcing of routine or peripheral business functions is in vogue. It implies contracting with the third party service provider, with respect to operations and responsibilities of business processes. At present, there is hardly any multinational company which is left untouched from outsourcing its business operations. Over the time, Business Process Outsourcing (BPO) has gained ample …

Outsourcing trends in 2018 for Call Centre Outsourcing

February 13, 2018 | Posted in Business

For the past few years technology has been the driving force of our economy. Efficiency is the key that drives the success of a business. Isn’t it? There are many strategies and service providers in the market that help us to strengthen our efficiency. One such strategy is Outsourcing. Before we start with the article …

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